Sensation of Africa – Travel Terms and Client Agreement
Booking Confirmation
By submitting a booking request, you confirm that you have read these booking conditions and agree to be bound by them.
Sensation of Africa only accepts booking requests in writing via email, phone, or WhatsApp.
A booking is confirmed once Sensation of Africa sends a written confirmation via email (“Booking”), indicating that a non-refundable and non-transferable 30% deposit has been received. Payments can be made via bank transfer, electronic payment, or Pesapal.
Upon receiving your deposit, we will proceed to reserve your accommodation, excursions, and domestic flights (if applicable).
Once all travel services are confirmed, we will issue an invoice, which will also serve as your official booking confirmation.
Sensation of Africa reserves the right to reject bookings at its sole discretion, and all bookings are subject to full compliance with these terms.
Payment Conditions
- A 30% deposit of the total invoice amount is required within 7 days of the invoice date.
- The remaining balance must be paid no later than 60 days before arrival.
- For bookings made within 60 days of departure, the full amount must be paid immediately.
- Once your payment is received in our bank account, we will send a confirmation. All bank transfer fees must be covered by the sender.
Note:
If payment deadlines are missed, we will send a reminder. If no response or payment is made within 14 days of the reminder, your trip may be canceled, and a 30% cancellation fee of the total price will apply.
Cancellation Policy
If you need to cancel your trip, notify us by email as soon as possible. Cancellations will take effect from the date we receive your request.
The following cancellation fees apply, for both direct clients and agents:
- Up to 60 days before arrival: 30% of the total amount (non-refundable deposit).
- Between 59 and 42 days before arrival: 75% of the total amount (non-refundable).
- From 40 days before arrival until the arrival date: 100% of the total amount (non-refundable).
No refunds will be given for unused services, late arrivals, or no-shows.
Modifications
- If you need to postpone your safari, your deposit will remain valid for up to one year from the booking date. However, additional costs may apply based on accommodation policies.
- All proposed safari itineraries are subject to availability and are not guaranteed until confirmed.
- If your preferred accommodation is fully booked, we will offer a suitable alternative within the same price range or higher (additional costs may apply).
- If none of the alternatives are satisfactory, we will adjust the options to suit your needs. If no suitable alternative is found, a full refund will be provided.
- To avoid inconvenience, especially during peak seasons (June–October and mid-to-late December), we recommend booking well in advance.
Sensation of Africa reserves the right to modify the itinerary, transportation, accommodation, and services specified in the safari program due to unforeseen circumstances beyond our control. We will inform you of any changes as soon as possible.
