Privacy Policy
Welcome to our website, we appreciate your interest in reading the Privacy Policy of our website. Sensation of Africa Limited is committed to protecting the personal information you provide to us. It is important to know all the information related to the Privacy Policy that defines the relationships between users and the company responsible for this website.
The right to privacy has been recognized in Tanzania since the Bill of Rights in the Constitution of the United Republic of Tanzania in 1984, (in the Constitution of 1977). Article 16 of the Constitution requires the enactment of a law that stipulates how the right to privacy can be protected.
The website www.sensationofafrica.com complies with the Electronic and Postal Communications Regulation 2020 rule (the Online Content Regulation: “EPOCA”)
- Title: Sensation of Africa Limited
- Registration number: 149626220
- Postal address: P.O. Box 2735 Arusha, Tanzania
- Tel: +255 752 889 930
- Email: info@sensationofafrica.com
Booking Confirmation
By sending a booking request you confirm to have read these booking conditions and agree to be bound thereto.
Sensation of Africa only accepts booking requests through in writing/per email, telephone or WhatsApp. A booking is made once Sensation of Africa has sent a written/email confirmation of the booking to you (“Booking”).
Sensation of Africa reserves the right to refuse bookings at its sole discretion and all Bookings are subject to full compliance with these terms.
Deposit and payment Cancellation Policy
Method of Payment
Intellectual and Industrial Property
Sensation of Africa Limited is the owner of all intellectual and industrial property rights of this website published under the domain www.sensationofafrica.com with all material published on this website (including but not limited to: texts, drawings, photographs, music, trademarks, logos or images, structure and design of the composition of each of the individual pages that make up all access and use of the site).
Sensation of Africa Limited endeavors to keep the information displayed on this website up to date and error-free, without guaranteeing that this will always be the case. Likewise, Sensation of Africa Limited reserves the right to make, without prior notice, changes and updates it deems appropriate.
Sensation of Africa Limited will not be in any way responsible for the breach by its suppliers of the intellectual property rights of the authors of the images, videos and photographs provided by them; assuming that the exploitation rights over them have been duly assigned by their owners to the aforementioned providers.
Privacy policy and data protection policy
Sensation of Africa Limited undertakes to guarantee to all its contacts the absolute confidentiality of the data provided by them on the website www.sensationofafrica.com as required by rule 6 of the Electronic and Postal Communication (Consumer Protection) Regulation 2018 ( “EPOCA” Consumer Protection Regulation).
Sensation of Africa Limited will protect all data entered by users on the aforementioned website or those provided by email, and at any time, the user, provider of the data, will exercise their rights of access, rectification, cancellation and opposition, through written request that proves your identity to the attention of the holder of the file in the terms that the current legislation subscribes to the following address: po Box 2735 Arusha Tanzania, Building; Post Office Clock Tower, Post Code 23100 Arusha Tanzania or by sending an email to info@sensationofafrica.com indicating DATA PROTECTION in the subject.
What are personal information and the reasons for collecting it?
Sensation of Africa Limited collects personal information only to the extent necessary to provide the services, products or information that you or an agent or other passenger request on your behalf.
Sensation of Africa Limited directly or through our booking agency and partners collects, retains, uses and discloses, only when necessary, the following personal information from clients in the course of offering services or providing services to you: full name, age , home address, phone number, email address, passport and travel medical insurance details and, where applicable, nationality, nutritional or residence preference, travel and accommodation preferences, excursion preference, duration or period of travel , credit card and / or other payment information, etc. The information is made to allow us to provide it as requested.
Sensation of Africa Limited collects personal information from agents or agencies to the extent necessary to enable agents to book Sensation of Africa Limited packages and Safari itineraries, and to be duly credited for such booking, as necessary and as dictated by the relationship between agent and Sensation of Africa Limited. Such information may include the agent’s name, personal information if it is an employer and employment relationship, employment or business address, etc. This information may be collected directly from the agent or whoever is authorized on his behalf.
How is my personal information used or disclosed?
Sensation of Africa Limited uses this personal information to provide the services and / or products you have requested, or to provide you with information about those services, to provide you with company information and / or our services, and to book and post feedback on those services. In addition, personal information allows us to:
- To ensure the safety and protection of our customers.
- To comply with laws, regulations, immigration requirements and others of the like.
- To inform you about our products and services.
- Provide ongoing services and support.
- To ensure that the information we share goes directly to the right person.
Sensation of Africa Limited may also use some of your personal information to reserve products or services for you or on your behalf of our third-party providers. The collection of personal data can be used to process reservations such as hotels, hostels, tent camps, entrance fees to national parks or other services.
What can be the effects of not providing personal information / correct information?
If by any means you do not provide the personal information that we request, we may not be able to provide the services you have requested, which may also affect your participation in all or some elements of our services. If you have paid a deposit to us (or to our consigning partners for the service you book, for example for an internal or international flight that requires passport information) and you refuse or fail to provide the correct necessary personal information to Sensation of Africa Limited, it is possible that you are not entitled to a refund for such service.
Personal information will not be collected unless provided via the following emails info@sensationofafrica.com or reservations@sensationofafrica.com. Please contact us if you have any questions at the following numbers Call or WhatsApp +255 752 889 930 or visit our website www.sensationofafrica.com
Sensation of Africa Limited only collects your personal information directly from you or from travel agents or personnel authorized by you to make or request a reservation for you or on your behalf, we may collect your personal information by email or telephone or by making a reserve in our office.
How do we protect your personal information?
The Sensation of Africa Limited team knows and understands the importance of the security and integrity of your personal information. We store and protect your personal information in secure databases at a secure address to prevent unauthorized access. However, please note that no data transmission over the Internet can be guaranteed to be 100% secure while we take all measures to ensure the security of your data, we cannot guarantee the security of the information that you transmit to us through from Internet.
Access to your personal and private information is limited to: authorized persons at Sensation of Africa Limited and external providers who require your information. Everyone who has access to your personal information is clear about it and understands our policies and procedures and restricts compliance with this policy to ensure that your information remains protected. Unauthorized access and / or disclosure of customer information is strictly prohibited.
In case of doubt
If you have any questions about how, when or how to share personal information or want to make any suggestions to us in this regard, do not hesitate to write to us through the means of contact mentioned above.
Image rights and disclaimer
Sensation of Africa Limited is not responsible for the content, information and images that are not dependent on the website or managed by Sensation of Africa Limited, even if they appear on the website under any agreement of Sensation of Africa Limited.
